How to keep your key clients – And what to do when one still walks out the door

Description

Abstract: “We’ve decided to take our business elsewhere.” These aren’t the words you want to hear from a client — especially a major client that’s brought in 20% of your firm’s revenues for the past few years. Whether it’s because of client dissatisfaction, a merger, recession, consolidation of legal services or another reason, losing a major client can be financially devastating. This article looks at steps you can take to help prevent it, or at least soften the blow when you can’t. (Updated 1/4/12)