Getting a good reception – 5 signs your front desk has a problem
Abstract: A medical practice’s front desk is the first face-to-face interaction patients have with staff, and first impressions matter. It’s important for physicians to be aware of any potential problems in the reception area and address them. The article points out that front desk issues can negatively affect a medical practice, possibly reducing patient retention — and the practice’s bottom line. A sidebar offers some pertinent questions to ask on patient surveys.